{"id":723,"date":"2024-07-09T21:51:14","date_gmt":"2024-07-10T01:51:14","guid":{"rendered":"https:\/\/www.falabella.lo\/?page_id=723"},"modified":"2025-09-26T18:11:39","modified_gmt":"2025-09-26T21:11:39","slug":"social-impact","status":"publish","type":"page","link":"https:\/\/investors.grupofalabella.com\/english\/sustainability\/esg-strategy\/social-impact\/","title":{"rendered":"Social Impact"},"content":{"rendered":"\n<div class=\"wp-block-group section-title has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-1 wp-block-group-is-layout-flex\" style=\"padding-bottom:0\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/2024\/06\/icon_handshake.png\" alt=\"\" style=\"width:35px;height:auto\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-x-large-font-size\" style=\"margin-top:0;margin-bottom:0\">Social Impact<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-2 wp-block-group-is-layout-constrained\">\n<p style=\"margin-top:0;margin-bottom:0\">At our company, we are committed to everything around us. We aim to improve the quality of life for all people and empower the communities where we operate. Through various plans and projects, we are an ally and support these communities from different angles.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--55)\"><div class=\"container\">\n\t<ul class=\"tabs-nav\" role=\"tablist\">\n\t\t\t\t<li class=\"tab-active\">\n\t\t\t<a\n\t\t\t\tdata-uid=\"yofm29mik\"\n\t\t\t\tdata-slug=\"communities\"\n\t\t\t\tclass=\"active js-tab\"\n\t\t\t\tid=\"tab--yofm29mik\"\n\t\t\t\thref=\"#tabs-row--yofm29mik\"\n\t\t\t\trole=\"tab\"\n\t\t\t\taria-controls=\"falabella-tabs-1--0\"\n\t\t\t\taria-selected=\"true\"\n\t\t\t>\n\t\t\t\tCommunities\t\t\t<\/a>\n\t\t<\/li>\n\t\t\t\t<li class=\"\">\n\t\t\t<a\n\t\t\t\tdata-uid=\"znm47529c\"\n\t\t\t\tdata-slug=\"teams\"\n\t\t\t\tclass=\"js-tab\"\n\t\t\t\tid=\"tab--znm47529c\"\n\t\t\t\thref=\"#tabs-row--znm47529c\"\n\t\t\t\trole=\"tab\"\n\t\t\t\taria-controls=\"falabella-tabs-1--1\"\n\t\t\t\taria-selected=\"false\"\n\t\t\t>\n\t\t\t\tTeams\t\t\t<\/a>\n\t\t<\/li>\n\t\t\t\t<li class=\"\">\n\t\t\t<a\n\t\t\t\tdata-uid=\"imf61xot9\"\n\t\t\t\tdata-slug=\"customers\"\n\t\t\t\tclass=\"js-tab\"\n\t\t\t\tid=\"tab--imf61xot9\"\n\t\t\t\thref=\"#tabs-row--imf61xot9\"\n\t\t\t\trole=\"tab\"\n\t\t\t\taria-controls=\"falabella-tabs-1--2\"\n\t\t\t\taria-selected=\"false\"\n\t\t\t>\n\t\t\t\tCustomers\t\t\t<\/a>\n\t\t<\/li>\n\t\t\t<\/ul>\n\t<div class=\"tabs-content\">\n\t\t\t<div\n\t\t\tdata-uid=\"yofm29mik\"\n\t\t\tdata-slug=\"nueva-pestana\"\n\t\t\tdata-title=\"Nueva pesta\u00f1a\"\n\t\t\tclass=\"tabs-content__item  tabs-content__item--active\"\n\t\t\tid=\"tabs-row--yofm29mik\"\n\t\t\trole=\"tabpanel\"\n\t\t\taria-labelledby=\"tab--yofm29mik\"\n\t\t>\n\t\t\t<div class=\"tabs-content__title\">\n\t\t\t\t<a\n\t\t\t\t\tclass=\"tabs-content__title-text\"\n\t\t\t\t\thref=\"#tabs-row--yofm29mik\"\n\t\t\t\t\tdata-uid=\"yofm29mik\"\n\t\t\t\t>\n\t\t\t\t\tCommunities\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t<div class=\"tabs-content__content\">\n\t\t\t\t\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-5 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-4 wp-block-group-is-layout-constrained\">\n<p style=\"margin-bottom:0\">Throughout our more than 135-year history, we have built our leadership and sustainability on a foundation of responsibility for our impacts, innovation, and the ability to continuously create value and opportunities for the people we connect with:<br><strong>+36 million customers | +91,000 employees | +18,000 suppliers | +2.3 million people <\/strong>engaged through our social impact programs.<\/p>\n\n\n\n<p style=\"margin-bottom:0\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"826\" height=\"631\" src=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/09\/image-3.png\" alt=\"\" class=\"wp-image-9328\" srcset=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/09\/image-3.png 826w, https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/09\/image-3-640x489.png 640w, https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/09\/image-3-768x587.png 768w\" sizes=\"auto, (max-width: 826px) 100vw, 826px\" \/><\/figure>\n\n\n\n<p style=\"margin-bottom:0\"><\/p>\n<\/div>\n\n\n\n<p style=\"margin-top:0\"><a href=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/2024\/07\/Falabella_Memoria2023_CMF.pdf#page=153\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-6 wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--45)\">Education<\/h4>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\">We believe that investing in the development and improvement of education is a commitment to the future of individuals and society. We support a variety of educational and financial literacy programs, implemented in collaboration with civil society organizations, academia, and relevant public institutions, to enhance and scale their impact.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><a href=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/04\/2504_Falabella_2024_Annual-Report_ENG_Consolidado-alta.pdf#page=152\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--45)\">Entrepreneurship and Employability<\/h4>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\">Across each of our businesses and the industries in which we operate, we seek to contribute to quality employment, improve employability, and promote entrepreneurship. We do this by providing training, commercial spaces, and networking opportunities that support the growth of individuals and their projects.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><a href=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/04\/2504_Falabella_2024_Annual-Report_ENG_Consolidado-alta.pdf#page=157\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--45)\">Inclusion and Gender Equity<\/h4>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\">Through various initiatives, we seek to empower women and provide them with tools to support their professional, educational, and personal development, contributing to reducing gender equity gaps.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><a href=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/04\/2504_Falabella_2024_Annual-Report_ENG_Consolidado-alta.pdf#page=159\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--45)\">Empowerment and Local Development<\/h4>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\">Our businesses are present in multiple locations across seven Latin American countries, as well as China and India. For this reason, we strive to build meaningful relationships and generate positive impacts in our surroundings, contributing to the empowerment, well-being, and local development of the communities where we operate, while fostering coordination among the various stakeholders in each territory.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><a href=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/04\/2504_Falabella_2024_Annual-Report_ENG_Consolidado-alta.pdf#page=161\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div\n\t\t\tdata-uid=\"znm47529c\"\n\t\t\tdata-slug=\"nueva-pestana\"\n\t\t\tdata-title=\"Nueva pesta\u00f1a\"\n\t\t\tclass=\"tabs-content__item \"\n\t\t\tid=\"tabs-row--znm47529c\"\n\t\t\trole=\"tabpanel\"\n\t\t\taria-labelledby=\"tab--znm47529c\"\n\t\t>\n\t\t\t<div class=\"tabs-content__title\">\n\t\t\t\t<a\n\t\t\t\t\tclass=\"tabs-content__title-text\"\n\t\t\t\t\thref=\"#tabs-row--znm47529c\"\n\t\t\t\t\tdata-uid=\"znm47529c\"\n\t\t\t\t>\n\t\t\t\t\tTeams\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t<div class=\"tabs-content__content\">\n\t\t\t\t\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-7 wp-block-group-is-layout-constrained\">\n<p><strong>At Grupo Falabella, we are a team of over 90,000 people operating a physical-digital ecosystem across 9 countries, united by a common purpose: to simplify life and make it more enjoyable.<\/strong><\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><a href=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/04\/2504_Falabella_2024_Annual-Report_ENG_Consolidado-alta.pdf#page=75\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--45)\">Ensuring the Best Diverse Talent<\/h4>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16);margin-bottom:var(--wp--preset--spacing--16)\">At Falabella, we believe in all talents equally, and we work every day to create a safe work environment where everyone can be their best selves. We aim for our teams to be diverse from all perspectives\u2014nationality, gender, age, and culture\u2014because we understand that this diversity has intrinsic value and better responds to the needs of our customers.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><a href=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/04\/2504_Falabella_2024_Annual-Report_ENG_Consolidado-alta.pdf#page=78\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--45)\">Ensuring Equal Opportunities<\/h4>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16);margin-bottom:var(--wp--preset--spacing--16)\">To enable our inclusive culture, it is essential to review our processes and value statements to ensure that our good practices are sustained over time. <\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16);margin-bottom:var(--wp--preset--spacing--16)\">Likewise, we must establish solid foundations and management practices to protect the integrity and rights of our inclusion groups.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><a href=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/04\/2504_Falabella_2024_Annual-Report_ENG_Consolidado-alta.pdf#page=98\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--45)\">Offering a Value Proposition to Our People<\/h4>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\">We offer the people who work at Falabella a value proposition that supports their professional development while also caring for their personal lives. This proposition is built on four fundamental pillars: benefits, talent, culture, and flexibility.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><br>In terms of benefits, each company within the Group has its own tailored offering, adapted to the needs of the business and the context in which it operates.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><a href=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/04\/2504_Falabella_2024_Annual-Report_ENG_Consolidado-alta.pdf#page=100\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading has-large-font-size\">Guarantee, Incentive, and Respect for Labor Rights<\/h4>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\">All our business units promote, encourage, and guarantee labor rights\u2014both individual and collective\u2014for our employees. We foster dialogue and transparency in all workplace relationships and uphold the exercise of labor rights established by law, such as freedom of association, collective bargaining, and non-discrimination, for both unionized and non-unionized workers and unions alike.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><a href=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/04\/2504_Falabella_2024_Annual-Report_ENG_Consolidado-alta.pdf#page=103\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--45)\">\u200b Health and Safety Protection for Our Teams<\/h4>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16);margin-bottom:0\">At Falabella, we work to ensure the health and safety of our teams. We have comprehensive occupational health and safety management systems in place that cover all Group employees and their activities, with a particular focus on those performing physical tasks such as operations, logistics, sales, and maintenance.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16);margin-bottom:0\">In&nbsp;<strong>Chile<\/strong>, the system is governed by&nbsp;<strong>Law No. 16.744<\/strong>, which establishes regulations on workplace accidents and occupational diseases. Additionally, various business units have adopted the&nbsp;<strong>ISO 45001 standard<\/strong>&nbsp;for health and safety management to strengthen their prevention-related efforts.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><a href=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/04\/2504_Falabella_2024_Annual-Report_ENG_Consolidado-alta.pdf#page=104\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<p><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div\n\t\t\tdata-uid=\"imf61xot9\"\n\t\t\tdata-slug=\"nueva-pestana\"\n\t\t\tdata-title=\"Nueva pesta\u00f1a\"\n\t\t\tclass=\"tabs-content__item \"\n\t\t\tid=\"tabs-row--imf61xot9\"\n\t\t\trole=\"tabpanel\"\n\t\t\taria-labelledby=\"tab--imf61xot9\"\n\t\t>\n\t\t\t<div class=\"tabs-content__title\">\n\t\t\t\t<a\n\t\t\t\t\tclass=\"tabs-content__title-text\"\n\t\t\t\t\thref=\"#tabs-row--imf61xot9\"\n\t\t\t\t\tdata-uid=\"imf61xot9\"\n\t\t\t\t>\n\t\t\t\t\tCustomers\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t<div class=\"tabs-content__content\">\n\t\t\t\t\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-8 wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:0\">Superior Experience<\/h4>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\">We design a superior, safe, and reliable experience for every person who chooses our solutions. We view each touchpoint as an opportunity to offer the best value in goods and services\u2014and to grow our business.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\">Our&nbsp;<strong>phygital ecosystem of solutions<\/strong>&nbsp;offers an integrated customer journey, where individuals move seamlessly between the physical and digital worlds, resolving their needs within our ecosystem. We leverage&nbsp;<strong>technology and data<\/strong>&nbsp;to continuously improve this experience, prioritizing informed decision-making.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><a href=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/04\/2504_Falabella_2024_Annual-Report_ENG_Consolidado-alta.pdf#page=139\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading has-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--45)\">My Customer<\/h4>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\">The Customer Rights Protection Program, called&nbsp;<em>Mi Cliente<\/em>, establishes the expected behaviors of employees to safeguard customer rights throughout the different stages of the shopping experience\u2014from product and service listings to post-sale support.<\/p>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--16)\"><a href=\"https:\/\/investors.grupofalabella.com\/app\/uploads\/sites\/2\/2025\/04\/2504_Falabella_2024_Annual-Report_ENG_Consolidado-alta.pdf#page=140\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<p><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Social Impact At our company, we are committed to everything around us. We aim to improve the quality of life for all people and empower the communities where we operate. Through various plans and projects, we are an ally and support these communities from different angles.<\/p>\n","protected":false},"author":2,"featured_media":7940,"parent":559,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-estrategia-esg.php","meta":{"footnotes":""},"class_list":["post-723","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Social Impact - Falabella (English version)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/investors.grupofalabella.com\/english\/sustainability\/esg-strategy\/social-impact\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Social Impact - Falabella (English version)\" \/>\n<meta property=\"og:description\" content=\"Social Impact At our company, we are committed to everything around us. We aim to improve the quality of life for all people and empower the communities where we operate. 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