Our purpose
This phrase defines and inspires us, through two key elements: simplicity and enjoyment.
Here, the interests of our organization, our collaborators, customers, suppliers, and the community converge!
We aim to create a simpler life for people by focusing on what brings us value. We want to enjoy life, live in the moment, do things that are meaningful to us, and act in ways that create a positive impact on people’s lives.
These four values, which support and accompany our purpose, were collaboratively built with leaders and teams across the Falabella Group, using our history and journey as a foundation to create a better future.
Where different perspectives, identities, cultures, ages, and backgrounds are included. When the teams are more diverse, they achieve better results and greater commitment.
Where everyone feels heard, can express their opinions and concerns, and work in a horizontal and collaborative manner.
Through ongoing development discussions with teams, we gain insight into their interests, explore growth opportunities, gather continuous feedback, celebrate accomplishments, and recognize key milestones.
We encourage people to question how they do things, seeking continuous improvement and innovation, always aiming to add value to the customer.
We grant autonomy to teams and provide support based on their maturity in defining focuses, prioritization, and execution.
We provide spaces where teams can dare to experiment or try new things, make mistakes, learn and unlearn, reflect, and implement lessons quickly
We lead by example, creating opportunities to connect with the diverse range of our customers, with an empathetic attitude that allows us to identify their challenges and find solutions.
We ensure that the customer is at the center of all the decisions we make. To guarantee a proper decision-making process, we encourage decisions based on data, information, trends, and past experiences.
We challenge our teams to think day after day about how we can simplify what we do for the customer so they can enjoy their experience with us even more.
We ensure consistency between our words and actions, aligning teams with the company’s strategy, values, purpose, and policies.
We promote a strong respect for people, the environment, and society at all times.
