ESG Strategy

Our pillars of action:

Diversity, Equity and Inclusion

At Falabella, we are committed to fostering inclusive, respectful, and discrimination-free spaces. Our goal is to ensure that our teams feel a strong sense of belonging, enabling them to be their best selves.

Representation of Diverse Talent

At Falabella, we strive to ensure our teams are diverse from every perspective: nationality, gender, age, education, and culture, among others. We believe that diversity has intrinsic value and better responds to the needs of our customers. The Company does not differentiate between racial or ethnic groups among its employees.

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Promotion of cultural openness

At Falabella, we aim to promote cultural openness and create respectful spaces for all individuals, recognizing that our differences make us unique and add value to our great team. To achieve this, it is essential to raise awareness and provide training on various topics of interest and needs of our inclusion groups, as well as on the diversity of personal characteristics.

For each of our inclusion pillars, there are specific networks focused on raising awareness and educating on these topics, driving cultural change.

  1. Gender Equality:
    We aim to promote and ensure equal opportunities and conditions for all individuals, regardless of gender, across all levels of the organization. In 2024, our focus was on increasing female representation in Senior and Middle Management roles, with the goal of reaching 40% participation of women at these levels. To achieve this, we implemented initiatives that helped strengthen and make the succession pipeline more visible.
  2. Sexual Diversity: We promote safe and respectful spaces for the LGBT+ community within Grupo Falabella, strengthening their sense of belonging and pride.
  3. Inclusion of People with Disabilities: We are committed to promoting the inclusion and participation of people with disabilities in the workplace, while also creating an inclusive and accessible experience for both employees and customers. We foster diverse and equitable environments. In 2024, more than 1,100 people with disabilities were employed across Grupo Falabella.

Ensure Equal Opportunities

To enable our inclusive culture, it is necessary to review our processes and value statements in order to maintain our best practices over time. Additionally, we need to have foundations and measures in place to protect the integrity and rights of our inclusion groups.

To this end, we have policies and procedures in place to prevent discrimination, harassment, promote inclusion, and comply with the law.

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