We are committed to ensuring ethical conduct, transparency, and respect for Human Rights in our operations. To achieve this, we drive various initiatives in line with corporate compliance policies and programs: Human Rights and Business Due Diligence processes and a Comprehensive Risk Management System.
Falabella is firmly committed to acting ethically and with integrity in the development of its activities, recognizing the need to promote a culture of integrity and compliance that guides the conduct of all its employees. We also ensure that our suppliers and business partners adhere to these standards. In all relationships that involve us, we strive to prioritize the values of honesty, fairness, respect, and integrity.
To read our Code of Integrity, click here.
You may find further contact points here, or access the integrity channel here,
Companies and organizations wishing to sell goods or provide services as Falabella suppliers must follow the guidelines established in the Supplier Validation and Creation Policy, and undergo the controls outlined in the Background Review Procedure. This internal regulatory framework serves as a guide for all Group companies regarding the process each supplier must go through to begin a commercial relationship with our Company.
We have an internal Goods and Services Procurement and Contracting Policy that sets forth the principles and rules to be observed in the processes of acquiring and contracting goods and services. In this way, we ensure the quality of the process at competitive prices and within a framework of legality, transparency, and objectivity, which guarantees efficient decision-making and proper risk management.
Falabella and its business units operate in a dynamic and variable environment, which exposes them to a wide range of risks that, if materialized, could affect the achievement of objectives and the sustainability of the business. In this context, risk management has continued to support the business and has strengthened its critical analysis to effectively safeguard the value generated.
The events that occurred during 2024, both nationally and internationally, have reinforced the need to continue strengthening risk management—adapting it to the reality of each business and aligning it with their priorities.
We have developed and adopted a comprehensive approach that allows us to group key risks from different areas and implement measures aimed at identifying, managing, and mitigating them—including those related to environmental, social, and governance (ESG) factors.
This integration strengthens our global perspective, enabling us to address risks in a holistic manner aligned with sustainability principles. The model seeks not only to preserve financial stability but also to contribute positively to our broader environment.
In accordance with the United Nations Guiding Principles on Business and Human Rights, Falabella promotes and considers the respect for human rights in its impacts.
For this reason, the Board of Directors approved a Human Rights and Business Policy in 2021, which, in addition to reflecting Falabella’s commitment to respect and promote human rights, establishes mechanisms for the proper identification and assessment of risks in this area, with the aim of preventing and mitigating impacts on people’s fundamental rights and, where appropriate, their remediation.
It also promotes that our suppliers align their conduct with our standards, guidelines, and principles, and establishes the Falabella Integrity Channel as a communication route so that its stakeholders and any third party can make complaints and inquiries.
This policy was updated in 2024 and includes the following general principles that guide Falabella’s actions:
i) respect for internationally recognized human rights;
ii) promotion of a diverse, equitable, and inclusive organizational culture;
iii) non-arbitrary discrimination;
iv) respect for labor rights and rejection of forced labor;
v) respect for and promotion of the rights of children and adolescents;
vi) recognition of integrity as a core element of the organization;
vii) promotion of transparency in the performance of its activities; and
viii) protection and respect for the environment.
Get to know our Human Rights Report here
In addition to the measures implemented to ensure the compliance and ethical conduct of our suppliers, Falabella deploys measures to ensure the implementation of sustainable practices throughout our value chain in each of our businesses. Falabella S.A. subsidiaries implement policies and strategies designed to promote fair and sustainable control of their supply chain. Our goal is to cultivate shared value and minimize financial and sustainability-related risks (ESG), taking into account the specific situations of each individual business, its geographic location, and the different needs and obstacles they face within the local community.
ESG Risk Assessments in the Value Chain
We subject our suppliers to risk assessments through document reviews, which include evidence verification, as well as on-site visits. The results of these evaluations drive concrete initiatives, such as the development of action plans.
Supplier Development Programs
We provide information and training to suppliers about the program, the process, and Falabella’s ESG requirements. We also offer support in implementing corrective and improvement actions.
At Falabella, we have taken initiatives to reduce the impact on the use, manufacturing, and end-of-life of the products we market. Various programs in collaboration with our suppliers and/or local authorities allow us to offer a mix of certified or third-party evaluated products that prevent negative impacts on all stakeholders around us. At Falabella, through our retail stores, supermarkets, and home improvement businesses, we implement initiatives to reduce the impact associated with the use, manufacturing, and end-of-life of the products we sell.
Various programs, in collaboration with our suppliers and/or local authorities, allow us to offer a mix of certified or third-party evaluated products that help prevent negative impacts on society, animals, or the environment.
To achieve this, we source eco-efficient products—those with lower water or energy consumption, produced in ways that prevent animal suffering, give back to their communities of origin, or are manufactured sustainably. Finally, we prioritize products that use recyclable, recycled, or renewable materials.
