At our company, we are committed to everything around us. We aim to improve the quality of life for all people and empower the communities where we operate. Through various plans and projects, we are an ally and support these communities from different angles.
Throughout our history, at Falabella, we have sought to improve the lives of the people and communities we interact with by promoting the creation of opportunities, thereby contributing to the reduction of inequality and the building of more equitable societies. This commitment extends across all our business units in every market where we operate and is realized through four main Social Impact Pillars.
We understand that investing in the development and improvement of education is an investment in the future of people and society. We promote various programs that provide educational support, promote healthy habits, and teach financial literacy. We implement these initiatives in partnership with specialized civil society organizations and government authorities to enhance and scale their impact.
We aim to improve employability and promote entrepreneurship by providing training, commercial spaces, and networking opportunities that foster the growth of individuals and their businesses.
Through various initiatives, we seek to empower women and provide them with tools to support their professional, educational, and personal development, contributing to reducing gender equity gaps.
Our businesses are present in multiple locations across seven countries in Latin America, as well as China and India. For this reason, we aim to create positive impacts in our surroundings, contributing to the empowerment, well-being, and local development of the communities where we operate, and fostering coordination among the different local stakeholders.
At Falabella, we are a team of over 80,000 people, living and connecting under a single common purpose: to simplify and enjoy life more. We care for everyone who is part of our great team, always working with the customer at the center. To achieve this, we have a corporate people strategy based on three main pillars: culture, talent, and organization.
At Falabella, we believe in all talents equally, and we work every day to create a safe work environment where everyone can be their best selves. We aim for our teams to be diverse from all perspectives—nationality, gender, age, and culture—because we understand that this diversity has intrinsic value and better responds to the needs of our customers. Currently, we have employees from 38 nationalities across the Group, 1,086 women in Top & Middle Management positions (39.4%), 7,870 people who have worked for over 15 years, 2,439 people over 60 years old, and 32,587 people under 30.
To enable an inclusive culture, it is essential to review our processes, statements, principles, and management practices to protect the integrity and rights of our inclusion groups, ensuring our best practices are sustained over time.
To this end, we have policies and procedures in place to prevent discrimination and harassment, promote inclusion, and comply with the law.
At Falabella, our employees benefit from a unique value proposition that accompanies them throughout their professional development, based on four fundamental pillars: benefits, talent, culture, and flexibility.
We care for and respect the personal lives of each of our people, and we are flexible. All the companies within the Group have their own value proposition, tailored to the needs of the business and the context in which they operate.
All our business units promote, encourage, and guarantee the labor rights of our employees, both individual and collective.
We foster dialogue and transparency within our teams and recognize the exercise of labor rights established in our legislation, such as freedom of association, collective bargaining, and non-discrimination.
At Falabella, we work to ensure the health and safety of our teams. We have comprehensive management systems that cover all the Group’s employees and their activities, prioritizing those who perform physical tasks such as operations, logistics, sales, and maintenance.
In Chile, the system is governed by Law No. 16,744, which sets out rules on workplace accidents and occupational diseases. Additionally, various business units have adopted the ISO 45001 standard on health and safety management to strengthen their efforts related to prevention.
We design a superior, safe, and reliable experience for every person who chooses us. We consider every touchpoint as an opportunity to offer the best proposal and thus meet the needs of our customers.
Our physical-digital ecosystem offers an integrated customer journey, delivering the best of both worlds through our 5 key drivers. We leverage technology and data to continuously improve the experience, prioritizing informed decision-making.
Because we are passionate about our customers, we protect, care for, and guarantee their rights. The Customer Rights Protection Program, called My Customer, aims to establish, communicate, and guide the expected behaviors of employees to safeguard customer rights.
This program includes various tools that allow us to regulate the conduct of our teams. Among them are the Customer Rights Protection Policy, the Policy and Procedure for the Creation of Advertising and Promotional Material, and the Sensitive Complaints Procedure.
