At our company, we are committed to everything around us. We aim to improve the quality of life for all people and empower the communities where we operate. Through various plans and projects, we are an ally and support these communities from different angles.
Throughout our more than 135-year history, we have built our leadership and sustainability on a foundation of responsibility for our impacts, innovation, and the ability to continuously create value and opportunities for the people we connect with:
+36 million customers | +91,000 employees | +18,000 suppliers | +2.3 million people engaged through our social impact programs.
We believe that investing in the development and improvement of education is a commitment to the future of individuals and society. We support a variety of educational and financial literacy programs, implemented in collaboration with civil society organizations, academia, and relevant public institutions, to enhance and scale their impact.
Across each of our businesses and the industries in which we operate, we seek to contribute to quality employment, improve employability, and promote entrepreneurship. We do this by providing training, commercial spaces, and networking opportunities that support the growth of individuals and their projects.
Through various initiatives, we seek to empower women and provide them with tools to support their professional, educational, and personal development, contributing to reducing gender equity gaps.
Our businesses are present in multiple locations across seven Latin American countries, as well as China and India. For this reason, we strive to build meaningful relationships and generate positive impacts in our surroundings, contributing to the empowerment, well-being, and local development of the communities where we operate, while fostering coordination among the various stakeholders in each territory.
At Grupo Falabella, we are a team of over 90,000 people operating a physical-digital ecosystem across 9 countries, united by a common purpose: to simplify life and make it more enjoyable.
At Falabella, we believe in all talents equally, and we work every day to create a safe work environment where everyone can be their best selves. We aim for our teams to be diverse from all perspectives—nationality, gender, age, and culture—because we understand that this diversity has intrinsic value and better responds to the needs of our customers.
To enable our inclusive culture, it is essential to review our processes and value statements to ensure that our good practices are sustained over time.
Likewise, we must establish solid foundations and management practices to protect the integrity and rights of our inclusion groups.
We offer the people who work at Falabella a value proposition that supports their professional development while also caring for their personal lives. This proposition is built on four fundamental pillars: benefits, talent, culture, and flexibility.
In terms of benefits, each company within the Group has its own tailored offering, adapted to the needs of the business and the context in which it operates.
All our business units promote, encourage, and guarantee labor rights—both individual and collective—for our employees. We foster dialogue and transparency in all workplace relationships and uphold the exercise of labor rights established by law, such as freedom of association, collective bargaining, and non-discrimination, for both unionized and non-unionized workers and unions alike.
At Falabella, we work to ensure the health and safety of our teams. We have comprehensive occupational health and safety management systems in place that cover all Group employees and their activities, with a particular focus on those performing physical tasks such as operations, logistics, sales, and maintenance.
In Chile, the system is governed by Law No. 16.744, which establishes regulations on workplace accidents and occupational diseases. Additionally, various business units have adopted the ISO 45001 standard for health and safety management to strengthen their prevention-related efforts.
We design a superior, safe, and reliable experience for every person who chooses our solutions. We view each touchpoint as an opportunity to offer the best value in goods and services—and to grow our business.
Our phygital ecosystem of solutions offers an integrated customer journey, where individuals move seamlessly between the physical and digital worlds, resolving their needs within our ecosystem. We leverage technology and data to continuously improve this experience, prioritizing informed decision-making.
The Customer Rights Protection Program, called Mi Cliente, establishes the expected behaviors of employees to safeguard customer rights throughout the different stages of the shopping experience—from product and service listings to post-sale support.
